My Account

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Account Deletion

To delete your Brastel account, please read the following notes and check the boxes next to them, and then tap "Delete account".

After your account is deleted, you will not be able to:

sign in to My Account
see or print your call history and payment history
use any Brastel service associated with your account

After your account is deleted, any associated My 050 number will also be permanently canceled. If there are unpaid maintenance fees for your My 050 number, we will not accept future applications for a new My 050 number from you.

Any remaining balance on your account will not be refunded. Please use your balance before requesting account deletion.

By tapping the "Delete account" button, you acknowledge that you have read, understood, and agree to the terms above. Your Brastel account will be deleted within 24 hours.

This action cannot be undone.

Delete account

Your account has been scheduled for deletion within 24 hours.

We appreciate the time you spent with us and hope you enjoyed your experience.

We're sorry. This account has a FLIP or a Brastel WiFi account associated with it and cannot be deleted at the moment.

To delete this account, please contact customer service to cancel your FLIP or Brastel WiFi account first.

	english@brastel.co.jp
	0120-659-534 (toll free)
	03-5637-5904
	Mon.-Fri. Sat. 9:30 to 18:30 10:00 to 18:00
	Closed on Sundays and national holidays.
Closed on Saturdays, Sundays and national holidays.

We're sorry. There has been an unexpected error while processing your request. Please try again, and if the problem persists, contact customer service for assistance. [Error code: ] The session has been timed out. Please sign in again.

	english@brastel.co.jp
	0120-659-534 (toll free)
	03-5637-5904
	Mon.-Fri. Sat. 9:30 to 18:30 10:00 to 18:00
	Closed on Sundays and national holidays.
Closed on Saturdays, Sundays and national holidays.

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